QI Coordinator

Job Description

The QI Coordinator is a role in which you will coordinate and project manage a range of activities within the QI team, including web portal upkeep, QI support for RCPCH members and event coordination.  

Quality improvement (QI) in healthcare is a systematic approach to improving the safety, effectiveness, and patient experience of care. The QI team at the RCPCH support paediatricians and the wider child health workforce to be at the forefront of continuous quality improvement, providing opportunities to develop and share their work and to co-produce solutions with children and young people, and their families.

Activity within the QI team includes

• sharing and guiding QI and patient safety resources;
• targeted quality improvement training; and the delivery of structured QI programmes.

As an essential member of the team, you will work closely with other members of the QI team, and regularly interact with RCPCH members, including members of relevant College committees and project boards. 

You will lead on coordination of current and new online resources on quality improvement and patient safety, support the development of a community of practice for QI, carry out regular environment and horizon scanning of QI and patient safety activity in paediatrics and child health, and provide coordination support for a range of events and projects.

Passionate about improving outcomes for child health, you will need to demonstrate excellent organisational, relationship and analytic skills. With the ability to work collaboratively with internal staff and healthcare professionals and children and young people, you will optimise the support we provide for our members, enabling them to improve their practice and outcomes for children and young people. 

Responsibilities

1. Lead on upkeep, revisions, growth and promotion of the QI Central and Patient Safety Portal websites and other associated webpages, including liaison with content providers.
2. Identify opportunities to promote QI and patient safety in child health through a range of communications channels.
3. Explore opportunities to improve our QI offer using insights from data analytics associated with the Patient Safety Portal and QI Central platforms, and shared learning from other QI projects.
4. Carry out four-nations environment and horizon scanning of quality improvement and patient safety activity relevant to paediatrics and child health.
5. Manage and plan contact from members via web-portals, our community/time banking suite, social media and email to ensure QI relevant connections are supported and effective.
6. Coordination support for online and face to face events, webinars and other meetings, under guidance from the Head of QI.
7. Ensure timely dissemination of learning from network meetings and where appropriate, relay and share this in accessible language to stakeholders and patient groups using a wide range of electronic media.
8. Coordination core aspects of QI sessions at RCPCH annual Conference, including ensuring presentations are submitted, and outputs from sessions are promoted effectively, including publication of posters from conference.
9. Support the QI Fellow with a review of QI and safety relevant learning resources available for our members and broader workforce supporting children and young people.
10. Coordination support for aspects of Medicines for Children programme, as needed.
11. Carry out environment scans for potential partnership and funding in QI and patient safety and coordinate bids in partnership with Head of QI.
12. Support outcome and impact process for QI work linked to organisational strategy.
13. Support the Head of QI and QI Clinical Fellow in other team activities, as needed.
14. Undertake training on website, webinar and podcast development to expand the RCPCH portfolio of resources.

Desirable skills

Desirable

• Experience with web-site management, and knowledge and awareness of WordPress and Google Analytics.
• Experience supporting and coordinating external events, including face-face meetings, webinars and hybrid events.
• Broad understanding of quality improvement and patient safety in the context of healthcare.
• Broad understanding of children’s rights and engagement.
• Experience in managing or leading a project from inception to delivery with minimum or no direct supervision.
• Experience of board meeting or committee administration including production of minutes and follow-up on actions.

Skills Required

Essential

• Relevant experience coordinating projects effectively, with excellent coordination skills.
• Demonstrable experience in desk research, including internet and database searches.
• Strong organisational skills and proven experience of delivering multiple objectives to high standards within short time frames and meeting multiple deadlines.
• Good stakeholder management skills, able to maintain effective working relationships and experience managing competing demands and conflicts.
• Good communication skills, both oral and written for communicating and dealing with members, senior officers and staff.
• Demonstratable ability to understand and deal with information that is of a confidential and/or sensitive nature.
• Able to act to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data. Adopting an orderly and precise approach to work paying careful attention to following standard procedures and ways of working.
• Well-developed experience and knowledge of Microsoft applications, including Word, Excel, Outlook and PowerPoint.
• Experience of design and production of digital communications and engagement resources including updates on websites and social media platforms

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